Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned for a refund within 14 days from the date of delivery to the order shipping address. CPUs may be returned for a refund within 7 days from the date of delivery to the order shipping address. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Online Traditions of any order discrepancy within 7 days from the date of delivery to the order shipping address so that we may investigate and resolve the situation accordingly.

Online Traditions SATISFACTION GUARANTEE

Online Traditions offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:

• 7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 14-day warranty period.
• For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
• Downloadable software may not be exchanged or returned for a refund after purchase.
• Marketplace: If you purchase an item from a Online Traditions Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Online Traditions. In general, Online Traditions Marketplace sellers will honor Online Traditions’ Money Back Guarantee and Return Policy set forth above. However, certain exceptions may apply. Check the product description and/or the Seller’s Policy Page for return policies of individual products and Marketplace sellers. In the event of a conflict between Online Traditions’ return policies and those on a Seller’s Policy Page and/or product listing, the product listing policies are superior to the Seller’s return polices which in turn are superior to the general policies published herein.
• Grocery items may only be returned for refund within 14 days from the date of delivery to the order shipping address if the packaging is unopened and untampered with. Opened grocery items cannot be returned for refund. If you have opened a grocery item purchase to discover it is unsuitable for consumption, you may exchange the item for a mutually acceptable replacement or refund by contacting Online Traditions Customer Service and acquiring an RMA number.

Online Traditions Return Policies

Standard Return Policy Limited Replacement Only Return Policy Final Sales Return Policy CPU Replacement Only Return Policy Memory Standard Return Policy Consumable Item Refund Only Return Policy Software Standard Return Policy Downloadable Software Replacement Policy Computer Standard Return Policy Television Standard Return Policy Open Box Refund Only Return Policy Bulk Item Refund Only Return Policy VGA Standard Return Policy VGA Replacement Only Return Policy Unlocked Cell Phone Return Policy Monitor Standard Return Policy Monitor Replacement Only Return Policy Memory Replacement Only Return Policy Manufacturers’ Warranties

Bulk Item Return Policy Limited Refund Only 30-Day Return Policy Educational Software Replacement Only Return Policy for Adobe DVD/CD Music and Movies Refund Only Return Policy Furniture Refund Only Return Policy Major Appliance Return Policy Data Recovery Plan Limited Refund Only Return Policy Computer Cables and Accessories Extended Return Policy Extended Warranty Plan Limited Refund Only Return Policy Headphones Return Policy Educational Software Replacement Only Return Policy Wireless Case and Cover Return Policy MFR Service Plan Limited Refund Only – Return Policy Point of Sale Standard Return Policy Recertified Limited Replacement Only Return Policy Limited “Refund Only” Return Policy Prepaid Cell Phone Return Policy International Order Return Policy Software Licenses Replacement Policy

Marketplace: Online Traditions Marketplace sellers may have software return policies that differ from Online Traditions’ software return policy set forth above. Check the Seller’s Policy Page for the software return policies of individual Marketplace sellers. In the event of a conflict between Online Traditions’ software return policy and those on a Seller’s Policy Page, the Seller’s Policy Page software return polices shall apply to your software orders from that seller.

Out-of-Stock (Back-Order) Items

If Online Traditions no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Online Traditions can send you a comparable replacement item, or 2) Online Traditions can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 14 days from the date of delivery to the order shipping address, a full refund will be issued.

Warranties; All Product Sold “AS-IS” or “With All Faults”

ONLINE TRADITIONS IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY ONLINE TRADITIONS ARE NOT MANUFACTURED BY ONLINE TRADITIONS. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). ONLINE TRADITIONS ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. ONLINE TRADITIONS MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. ONLINE TRADITIONS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH ONLINE TRADITIONS ARE SOLD “AS-IS” OR “WITH ALL FAULTS.” THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR ONLINE TRADITIONS , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES ONLINE TRADITIONS ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. ONLINE TRADITIONS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ONLINE TRADITIONS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ONLINE TRADITIONS HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Online Traditions invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Online Traditions.

Risk of Loss

Online Traditions will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) — excepting software– and risk of loss passes to the Customer upon delivery to the carrier. Online Traditions reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Online Traditions to sign appropriate documents on Customer’s behalf to permit Online Traditions to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Online Traditions will advise Customer of estimated shipping dates, but Online Traditions will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

About Shipping Restrictions

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You’ll be notified if we’re unable to ship specific items to the address you’ve selected. Please also check the product detail pages for any item-specific shipping restrictions.

Shipping Methods

• FedEx 3Day Express Saver – 3 to 4 business days + 24-48 hours to process the order.
• FedEx 2Day – Delivery within 2 business days + 24-48 hours to process the order.
• FedEx Standard Overnight – Delivery within 1 business day + 24-48 hours to process the order.
• UPS Ground – 5 to 7 business days + 24-48 hours to process the order.
• UPS 3Day – 3 business days + 24-48 hours to process the order.
• UPS 2Day – 2 business days + 24-48 hours to process the order.
• UPS Red Next Day Residential – Delivery within 1 business day + 24-48 hours to process the order.
• USPS, Media Mail – Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)
• USPS – APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO box size, 19″ and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
• For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, Online Traditions will default to and charge for 2Day Air.
• FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
• All orders require 24-48 hours processing time before shipping.
• Online Traditions does not process orders during weekends.
• No deliveries will be made on Saturday or Sunday.
• Online Traditions does not guarantee same day shipping.
• All orders shipped within Arizona will be charged state sales tax.
• Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
• Local Delivery – Local delivery for select items only, see product page for details.
• Marketplace: Online Traditions Marketplace sellers may offer different shipping options. Check the Seller’s Policy Page for the shipping options and terms for individual Marketplace sellers. In the event of a conflict between Online Traditions’ shipping options/terms and those on a Seller’s Policy Page, the Seller’s Policy Page shipping options/terms shall apply to your orders from that seller.

Standard Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days
• Restocking Fee: Yes

  This is our Standard Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a replacement or refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: 14 days

  Products that state “This item is covered by Online Traditions’ Replacement Only Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY–NO REFUNDS/EXCHANGES/REPLACEMENTS

 

• No Refunds
• No Exchanges
• No Replacements
• No Returns

  This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our policies as published under “Use Notices” on this website. Please contact the manufacturer for any concerns.

CPU Replacement Only Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: 14 days

  Products that state “This item is covered by Online Traditions’ CPU Replacement Only Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any CPU that is physically damaged
• Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

 

Memory Standard Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days
• Restocking Fee: Yes

  This is our Memory Standard Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a replacement or refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any memory exhibiting physical damage
• Modules that are missing the manufacturer label containing model number and part number
• Modules that are missing the manufacturer warranty label
• Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
• “Kit” Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
• USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

 

Consumable Item Refund Only Return Policy

 

• Return for refund within: 14 days (only if unopened)
• Return for replacement within: Non-Replaceable
• Restocking Fee: Yes

  This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Online Traditions being returned to you:

• Consumable items that have been opened
• Consumable items lacking the original packaging

 

Software Standard Return Policy

 

• Return Retail Software for refund within: 14 days (must be unopened)
• Return OEM Software for refund within: 14 days (must be unopened)
• Return Defective (Retail or OEM) Software for replacement within: 14 days

Retail Software may only be returned for refund within 14 days from the date of delivery to the order shipping address if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Online Traditions Customer Service and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the originating publisher, including responsibility for providing all end-user support. Online Traditions is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase. Products that state “This item is covered by Online Traditions’ Replacement Only 14-day Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Online Traditions being returned to you:

• Software items that have been opened (if requesting a refund)
• Software items lacking the original packaging

 

Downloadable Software Replacement Policy

 

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

  All sales of Applications are final. We do not accept returns of downloadable software. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (14) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crash. We will usually continue to make purchased software available in the Online Traditions Order History Page for additional activations or copies even after this thirty (14) day period, but we may, from time to time, remove without notice because of the Software provider’s licensing restrictions or for other reasons. Online Traditions will not be liable to you if any Software is removed from the Online Traditions Order History Page or otherwise becomes unavailable for additional activation or copies. If you are unable to successfully download or access an Application after having reviewed our online help resources, please contact us.

Computer Standard Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days

    This is our Computer Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a replacement or refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. A new, unopened desktop PC, notebook, or tablet PC can be returned within 14 days from the date of delivery to the order shipping address for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a Online Traditions error. An opened desktop PC, notebook or tablet PC that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 14 days from the date of delivery to the order shipping address for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at Online Traditions’ sole discretion . The following conditions do not qualify for return:

• Any defective desktop PC, notebook or tablet PC returned after the 14-day return period;
• Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use;
• Any desktop PC, notebook or tablet PC that is missing any accessories or original product packaging including, but not limited to, AC adapter, battery, manuals, and UPC code.

  An opened and used Desktop PC/Notebook/Tablet PC that is defective can only be exchanged for the same item within 14 days from the date of delivery to the order shipping address. For defective item returns after the 14 day return period, please contact the manufacturer directly. A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at Online Traditions’ sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact us. Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to Online Traditions to be authorized. For computers that have had an additional operating system(s) installed, we will provide you a refund or exchange as noted in the above policy as long as the original operating system is not corrupted or removed. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.  

Television Standard Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days
• Restocking Fee: Yes

  This is our Standard 14-day Return Policy. All television sets sold on Online Traditions are covered by this policy (unless stated otherwise) and must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. Online Traditions will be responsible for the cost of return shipping; please contact Online Traditions’ customer service department to obtain an RMA number and instructions regarding how to ship the product back to Online Traditions. This policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD TVs, and Plasma TVs. NOTE: For televisions above 37 inches: An adult (age 18 or older) is required to sign the shipping courier’s release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURS of the product’s delivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by Online Traditions. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any. If you need to return a product that was shipped via Large Item Delivery, please contact us to obtain instructions on how to return the product. Any television that is returned under this policy must be in new condition, in its original packaging with UPC bar code intact and with all original accessories and manuals. If the television is missing the serial number or UPC bar code, the return will NOT be accepted by Online Traditions. Any television returned under this policy that is found to be damaged due to the customer’s neglect, abuse or misuse will NOT be accepted.

Open Box Refund Only Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: non-replaceable

  Products that state “This item is covered by Online Traditions’ Refund Only 14-day Return Policy“, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. This is our Detailed Open Box Item Return Policy. Online Traditions often sells items that are listed as “open-box.” Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 14 days of the applicable invoice date. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. Online Traditions cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Online Traditions) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 14-day satisfaction guarantee. If you purchase an Open-Box product Online Traditions guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. Online Traditions will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Bulk Item Refund Only Return Policy

 

• Return for refund within: Order must be refused at time of delivery for full refund
• Return for replacement within: Non-replaceable; refuse order at time of delivery for full refund
• Return due to defects within: For products under manufacturer’s warranty please contact the manufacturer

  This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to Online Traditions for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Online Traditions and you will be refunded the full amount, including applicable shipping costs and tax. If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier’s release form to complete delivery. By signing this release, you are acknowledging and agreeing to Online Traditions’ policies as published under “Use Notices” on this website, understanding that you cannot return the television to Online Traditions and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any. AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any LCD screen that has less than 8 dead pixels
• Any item that is damaged due to neglect, abuse or misuse
• Any item that is not in its original packaging with all accessories and manuals

Note: Extended warranties may be available during the checkout process to further safeguard against possible defects. Defective products may be returned if still under warranty.  

VGA Standard Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days

  This is our Standard 14-day Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a replacement or refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Online Traditions being returned to you:

• Cards exhibiting physical damage
• Cards that are missing the manufacturer label containing model number, part number or serial number
• Cards that are missing the manufacturer warranty label
• Cards returned without all included accessories, bonus games, and documentation

 

VGA Replacement Only Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: 14 days

  Products that state “This item is covered by Online Traditions’ Replacement Only 14-day Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Online Traditions being returned to you:

• Cards exhibiting physical damage
• Cards that are missing the manufacturer label containing model number, part number or serial number
• Cards that are missing the manufacturer warranty label
• Cards returned without all included accessories, bonus games, and documentation

 

Unlocked Cell Phone Return Policy

 

• Return for refund within: 14 days (must be unopened, brand new condition)
• Return for replacement within: 14 days
• Restocking Fee: Yes

  Products that state “This item is covered by Online Traditions’ Unlocked Cell Phone Return Policy“, items covered by this policy (those products for which Online Traditions states “This item may be returned for a refund within 14 days or replacement within 14 days only“) must be returned to Online Traditions within 14 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

• Any phone that is free from defects in materials or workmanship
• Any phone that is damaged due to misuse, abuse or neglect
• Any phone that is returned without the original packaging and all accessories

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact us.  

Monitor Standard Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days
• Restocking Fee: yes

  This is our Standard 14-day Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a replacement or refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any monitor that has been found to be damaged due to physical abuse or misuse.

 

Monitor Replacement Only Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: 14 days

  Products that state “This item is covered by Online Traditions’ Replacement Only 14-day Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any monitor that has been found to be damaged due to physical abuse or misuse.

 

Memory Replacement Only Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: 14 days

  Products that state “This item is covered by Online Traditions’ Replacement Only 14-day Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any memory exhibiting physical damage
• Modules that are missing the manufacturer label containing model number and part number
• Modules that are missing the manufacturer warranty label
• Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
• “Kit” Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
• USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

 

Manufacturer’s Warranties

 

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

  Online Traditions does not offer any express warranties. However, many of the products available through Online Traditions are covered by Manufacturers’ Warranties. If a product is covered by a manufacturer’s warranty, it will be stated on that product’s web page. Manufacturers’ warranty details are typically available at the manufacturer’s website. Detailed manufacturer warranty information can also be obtained for free by contacting us. Please note that products in this category are non-refundable unless otherwise indicated. Products that state “This item can be returned to the product manufacturer only” must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or “end-user”) of the item.

Bulk Item Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

  This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Home Entertainment Systems and Televisions) cannot be returned to Online Traditions for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Online Traditions and you will be refunded the full amount, including applicable shipping costs and tax. If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier’s release form to complete delivery. By signing this release, you are acknowledging and agreeing to Online Traditions’ policies as published under “Use Notices” on this website, understanding that you cannot return the item to Online Traditions and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

Limited Refund Only 14-day Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: non-replaceable

  Products that state “This item is covered by Online Traditions’ Non-Replaceable 14-day Return Policy“, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

Educational Software Replacement Only Return Policy for Adobe

 

• Return Educational Software for refund within: Non Refundable
• Return Educational Software for replacement within: 14 days (only if media is defective)

    Academic Edition software is non-refundable. It may only be returned to Online Traditions for a replacement only if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Online Traditions RMA must be obtained, and the disk returned to Online Traditions. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you. Academic Edition software is non-refundable. It may only be returned to Online Traditions if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Online Traditions RMA must be obtained, and the disk returned to Online Traditions. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.  

DVD/CD Music and Movies Refund Only Return Policy

 

• Return for refund within: 14 days (only if unopened)
• Return for replacement within: non-replaceable

  Products that state “This item is covered by Online Traditions’ Replacement Only 14-day Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a refund only if unopened. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• CD/DVD items that have been opened

 

Furniture Refund Only Return Policy

 

• Return for refund within: 14 days (only if unopened)
• Return for replacement within: non-replaceable

  This is our Furniture Refund-Only Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your cost:

• Any furniture item that has been assembled (if product arrives unassembled)
• Furniture displaying clear signs of use

Online Traditions Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to Online Traditions. In such cases, Online Traditions Customer Service will work with you to accomplish the return.” Any furniture that is returned non-defective or with visible signs of use to Online Traditions, will be refunded less any shipping charges and a restocking fee as outlined in the General Return Policy. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs. You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.  

Major Appliance Return Policy

 

• Return for refund within: Product must be refused at time of delivery. For Major Appliances, remove packaging, inspect product and call us immediately if product is unacceptably damaged.
• Return for replacement: If product is covered by manufacturer’s end user warranty, please contact manufacturer for warranty coverage.

  Major Appliances sold by Online Traditions (including but not limited to full size Refrigerators, Washers, Dryers, Dishwashers and Stoves) cannot be returned to Online Traditions for refund or replacement service once the product has been received and the delivery receipt has been signed by the customer. Therefore, you are urged to carefully examine the product before signing for the package. Should you observe any damage to the actual product, call us immediately. You must call before signing for the product and while the shipping courier is still on the premises. Defective products may be covered by the product manufacturer’s warranty. If you determine upon inspection that the condition of the product is satisfactory, an adult is required to sign the shipping courier’s release form to complete delivery. By signing this release, you are acknowledging and agreeing to Online Traditions’ Policy and Agreement for Major Appliances, understanding that you cannot return the appliance to Online Traditions and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any item that has minor dings or scratches in portions not visible when installed
• Any item that is damaged due to neglect, abuse or misuse

 

Data Recovery Plan Limited Refund Only Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: non-replaceable

  Products that state “This item is covered by Online Traditions’ Non-Replaceable 14-day Return Policy“, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

Computer Cables and Accessories Extended Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: One Year
• Restocking Fee: No

  This is our Extended Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for refund within 14 days only”) must be returned to Online Traditions within 14 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item after 14 days of the invoice date for one year. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

Extended Warranty Plan Limited Refund Only Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: non-replaceable

  Products that state “This item is covered by Online Traditions’ Non-Replaceable 14-day Return Policy“, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

Headphones Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days
• Restocking fee: none

  Products that state “This item is covered by Online Traditions’ Headphones Return Policy” (or similar labeling) must be returned (with all accessories and packaging) to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product (and all accessories and original retail packaging) by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Online Traditions being returned to you:

• Any headphone that has been found to be damaged due to physical abuse or misuse
• Missing original retail packaging or accessories

In the event there is any conflict between this Headphones Return Policy and any other Online Traditions return policy, this Headphones Return Policy will control but only to the extent of such conflict and only as applied to headphones.  

Educational Software Replacement Only Return Policy

 

• Return Educational Software for refund within: Non Refundable
• Return Educational Software for replacement within: 14 days (only if media is defective)

    Academic Edition software is non-refundable. It may only be returned to Online Traditions for a replacement only if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Online Traditions RMA must be obtained, and the disk returned to Online Traditions. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you. Academic Edition software is non-refundable. It may only be returned to Online Traditions if the DVD–ROM received is damaged. No other replacement RMAs are permitted for any reason. In the case of a damaged disk or otherwise nonfunctional software, a normal Online Traditions RMA must be obtained, and the disk returned to Online Traditions. If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.  

Wireless Case and Cover Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: 14 days
• Restocking fee: none
• Effective date of policy: October 9, 2012

    A wireless case or cover product that states on its product page: “This item is covered by Online Traditions’ Wireless Case and Cover Return Policy” (or similar wording) must be returned (with all accessories and packaging) to Online Traditions within 14 days of the invoice date in order of this policy to apply. “Return” constitutes receipt of the product (and all accessories and original retail packaging) by Online Traditions and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Online Traditions being sent back to you.

• Any case or cover that is found to have been damaged due to physical abuse or misuse
• Missing original retail packaging or accessories

In the event there is any conflict between this Wireless Case and Cover Return Policy and any other Online Traditions return policy, this Wireless Case and Cover Return Policy shall control but only to the extent of such conflict and only as applied to cases and covers. This policy does not apply to non-wireless cases or covers.  

Support Service Return Policy

 

• Return for refund within: 14 days
• Return for replacement within: non-replaceable

  Products that state “This item is covered by Online Traditions’ Non-Replaceable 14-day Return Policy“, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

Point of Sale Standard Return Policy

Unless noted below or in the product description, most products can be returned directly to Online Traditions within 14 days from the date of delivery to the order shipping address if all of the following requirements are met. Maintain all of the original packaging in the event you need to return a product, including the retail box, manuals, cables, and all other items originally included with the product. Do not write or place stickers on the original manufacturer’s packaging.

• Return for refund within: 14 days (must maintain original packaging)
• Return for replacement within: 14 days

  This is our Point of Sale Return Policy. Items covered by this policy (those products for which Online Traditions states “This item may be returned for a replacement or refund within 14 days only“) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following applies for returns or exchanges:

• A new, unopened product can be returned within 14 days from the date of delivery to the order shipping address for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a Online Traditions error.
• An opened product that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 14 days from the date of delivery to the order shipping address for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at Online Traditions’ sole discretion.
• The product, including the shipment box, packaging and all accessories, must be in original condition. Avoid making any markings or writing on the box.
• Some items are non-returnable, including software, custom labels and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any product that has been found to be damaged due to physical abuse or misuse
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product that exhibits physical damage
• Any product for which you have submitted a mail-in rebate
• Any special order product
• Any product that is returned with markings or writing made by customer on the original box

POS Systems Return Policies: All Complete Retail Systems may be returned within 14 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis. For all systems, the customer is responsible for shipping costs associated with sending the systems back to Online Traditions. Any products that are not in “Like New” and re-saleable condition will be charged a restocking fee of up to 25% based on the condition of the equipment, all at Online Traditions’ sole discretion. Items sold as part of a system, Bundle or Kit may be returned individually for replacement within the applicable Online Traditions Return Policy Period for that individual item. DOA Policy If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Most products (excluding software and consumables) can be returned if DOA within 14 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items.  

Recertified Limited Replacement Only Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: 14 days

  Products that state “This item is covered by Online Traditions’ Replacement Only Return Policy“, or items labeled as “Non-refundable” (or similar labeling) must be returned to Online Traditions within 14 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA.

Digital Deliver Gift Card/Credit Return Policy

 

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

  All sales of Digital E-Gift Card/Credit are final. We do not accept returns of Digital E-Gift Card/Credit. Once you have purchased a Digital E-Gift Card/Credit, we encourage you to save the email. Online Traditions will not be liable to you for any stolen or misplaced codes. Codes are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by Online Traditions or your Credit Card company. If you are unable to successfully receive your code, please contact us.

FINAL SALES RETURN POLICY–NO REFUNDS/EXCHANGES/REPLACEMENTS

 

• No Refunds
• No Exchanges
• No Replacements
• No Returns

  This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in any other policies as published under “Use Notices” on this website. Please contact the manufacturer for any concerns.

Limited “Refund Only” Return Policy

 

• Return for refund within: 14 days (only if unopened)
• Return for replacement within: non-replaceable
• Restocking Fee: Yes, up to 15%

    This LIMITED “REFUND ONLY” Return Policy applies only to Products with labeling that states “This item is covered by Online Traditions’ Limited Refund Only Return Policy” (or similar labeling). Products must be in UNOPENED CONDITION, and returns must be received by Online Traditions within 14 days from the date of delivery to the order shipping address or this policy will not apply. Mere issuance of an RMA by Online Traditions does not qualify as a “Return.” The unopened product must actually be received by Online Traditions before the deadline stated above. The following will NOT qualify for return under this policy, and will result in the merchandise being returned to you:

• Items that have been opened
• Items lacking the original packaging

“DOA” (Dead-on-Arrival) Products If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately or fill out the online RMA request form. Most DOA products (excluding software and consumables) can be returned for refund within 14 days from the date of delivery to the order shipping address. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are given only in the case of non-functional products. NO PRODUCT REPLACEMENTS WILL BE MADE. Customer is responsible to pay shipping costs on all returned items.  

Prepaid Cell Phone Return Policy

 

• Return for refund within: 14 days (must be unopened, brand new condition)
• Return for replacement within: 14 days
• Restocking Fee: Yes

Products that state “This item is covered by Online Traditions’ Prepaid Cell Phone Return Policy“, items covered by this policy (those products for which Online Traditions states “This item may be returned for a refund within 14 days or replacement within 14 days only“) must be returned to Online Traditions within 14 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Online Traditions, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

• Any phone that is free from defects in materials or workmanship
• Any phone that is damaged due to misuse, abuse or neglect
• Any phone that is returned without the original packaging and all accessories

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact us.  

International Order Return Policy

 

• Return for refund: 7 days
• Return for replacement within: 7 days
• Restocking fee: Yes

  Defective or damaged products that state “This item is covered by Online Traditions’ International Return Policy” must have an RMA issued by Online Traditions within 7 days from the date of delivery to the order shipping address for this policy to apply. Products covered by this return policy may only be returned for a refund or replacement. In the event a product is returned that is not defective, the product will either be returned to the customer or the return shipping cost initially covered by Online Traditions will be instead be deducted from the refund amount along with any necessary restocking fee that may apply. To file an RMA, please contact us via email by using this form.

Software Licenses Replacement Policy

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

All sales of software licenses are final. We do not accept returns of software licenses. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets software system requirements prior to purchase. Generally, software system requirements are available on or from product detail pages. Software licenses are usually delivered within 48 hours depending on additional order validation required by Online Traditions or your credit card company. If you are unable to successfully receive your code, please contact Online Traditions customer service.

About List Prices

Except where noted otherwise, the List Price or Suggested Price displayed for products on any Online Traditions Service represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or Suggested Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price or Suggested Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price or Suggested Price may be provided by the merchant.

About Shopping Cart Prices

Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page.

This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn’t reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your cart and the time you purchase it.

Note:

• You’re not charged until after your order has entered the shipping process.
• If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. This applies only to products sold and shipped by Amazon.com. Sellers may follow different policies in the event of a mispriced item.

Orders

With respect to items sold by Online Traditions, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Online Traditions is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

An order is not binding upon Online Traditions until it is accepted; Online Traditions must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Online Traditions. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

Quantity Purchases

While Online Traditions is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

M.A.P. – Minimum Advertised Pricing Policy

Some manufacturers have a Minimum Advertised Pricing (MAP) policy that we are contractually required to not “advertise” their product below a specific price. This is a required contract with these suppliers for us to resell their products.

There is quite a bit of controversy about what part of an Internet eStore represents an “advertisement” and what part of the eStore is an actual offer to buy or in essence, a “commercial transaction”.  Some recent legal rulings by the US Circuit Courts and FTC rulings MAY shed more light upon this subject as they seem to agree that an encrypted shopping cart on a website MAY be construed as an offer to buy and thus a commercial transaction – not applicable to these MAP agreements.

There is currently no mechanism to display the correct discounted pricing in the open on our website within the constraints of our agreement with these manufacturers. Since our “Advertised Pricing” is available on our website to the general public even though our selling prices may be quite lower (much lower in most cases), we have implemented a special secure web site for viewing the ACTUAL prices that we will charge. Once you enter the item into our SSL protected “secure shopping cart”, you are considered to have entered our “online retail storefront” and are no longer on our “advertising website”, therefore the agreement is upheld, but you also see the actual lower pricing.

About Surcharges

Oversized and extremely heavy items will incur a special shipping surcharge.

The surcharge varies depending on the size and weight of the item. This charge will be displayed in the Shipping & Handling subtotal of the order form.

Some items may incur a sourcing fee to cover the expense of selling these items; we regret that we must occasionally pass these costs along to our customers. The sourcing fee, if applicable, will be listed along with the item’s price on the product detail page.

Recordings

Online Traditions does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Online Traditions unless Customer has provided clear and conspicuous notice to Online Traditions and has received prior written consent from Online Traditions.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Arizona law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Online Traditions’ invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Online Traditions and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Online Traditions and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Doing Business as Online Traditions

Online Traditions is a trade name enterprise of Network Traditions LLC.  “Online Traditions” as used herein refers to Network Traditions LLC.  All transactions are with Network Traditions LLC and will appear as “PAYPAL *TRADITIONS” on credit/debit card statements.

Online Traditions knows that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Online Traditions, you are accepting the practices described in this Privacy Notice.

• What Personal Information About Customers Does Online Traditions Gather?
• What About Cookies?
• Does Online Traditions Share the Information It Receives?
• How Secure Is Information About Me?
• What About Third-Party Advertisers and Links to Other Websites?
• Which Information Can I Access?
• What Choices Do I Have?
• Are Children Allowed to Use Online Traditions?
• Does Online Traditions Participate in the Safe Harbor Program?
• Conditions of Use, Notices, and Revisions
• Examples of Information Collected

What Personal Information About Customers Does Online Traditions Gather?

The information we learn from customers helps us personalize and continually improve your Online Traditions experience. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses Online Traditions or advertisements and other content served by or on behalf of Online Traditions on other Web sites. Click here to see examples of the information we receive.
• Mobile: When you download or use apps created by Online Traditions or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. For more information about how to do this, refer to the app and/or device documentation or respective support channel.
• E-mail Communications: To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from Online Traditions if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.  Online Traditions utilizes an Opt-In policy for subscribed e-mails unrelated to your activities in the shop.  Settings for subscribed e-mail services are managed within each respective service.
• Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

What About Cookies?

• Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide personalized advertisements on other Web sites (e.g., Online Traditions Associates with content served by Online Traditions) and storage of items in your Shopping Cart between visits.
• The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of Online Traditions’ essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Online Traditions products and services that require you to Sign in.

Does Online Traditions Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below:

• Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at Online Traditions or sell offerings to you at Online Traditions. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. Click here for some examples of co-branded and joint offerings. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• Promotional Offers: Sometimes we send offers to subscribed members of selected groups of Online Traditions customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your settings within the respective subscribed service.
• Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Online Traditions a trade name enterprise of Network Traditions LLC, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Online Traditions and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Use Policies and other agreements; or protect the rights, property, or safety of Online Traditions, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
• With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to “sign-out” when finished using a shared computer.

What About Third-Party Advertisers and Links to Other Websites?

Our site includes third-party advertising and links to other Web sites. For more information about third-party advertising at Online Traditions, including personalized or interest-based ads, please read our Advertising Policy.

Which Information Can I Access?

Online Traditions gives you access to a broad range of information about your account and your interactions with Online Traditions for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples, the list of which will change as our Web site evolves.

What Choices Do I Have?

• As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Online Traditions features as Your Profile, Wish Lists and Customer Reviews.
• You can add or update certain information on pages such as those referenced in the “Which Information Can I Access?” section. When you update information, we usually keep a copy of the prior version for our records.
• If you do not want to receive e-mail or other mail from us, please adjust your account preferences and/or subscribed services. (If you do not want to receive Use Policies and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Online Traditions, and it is your responsibility to review them for changes.)
• The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of Online Traditions’ essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Online Traditions products and services that require you to Sign in.

Are Children Allowed to Use Online Traditions?

Online Traditions does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Online Traditions only with the involvement of a parent or guardian.

Does Online Traditions Participate in the Safe Harbor Program?

Online Traditions observes the Safe Harbor program developed by the U.S. Department of Commerce and (1) the European Union and (2) Switzerland, respectively. We adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and (1) the E.U. and (2) Switzerland, respectively. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce’s Safe Harbor Web site.

In observance of the US-EU and US-Swiss Safe Harbor Principles, we endeavor to resolve all complaints about privacy and the collection or use of customer information. If you have questions about our observance of the Safe Harbor program or have a complaint, please let us know by using our contact form.

Conditions of Use, Notices, and Revisions

If you choose to visit Online Traditions, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Arizona. If you have any concern about privacy at Online Traditions, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us

You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Online Traditions or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; use our services; compile Wish Lists or other gift registries; participate in Discussion Boards or other community features; provide and rate Reviews; and employ Product Availability Alerts, such as Available to Order Notifications. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers); e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; and financial information, including Social Security and driver’s license numbers.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers; the full Uniform Resource Locator (URL) click stream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call a related 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile

Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features offered by associated service providers; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access easily at Online Traditions include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences and address settings); payment settings (including credit card information and promotional certificate and gift card balances); e-mail notification settings (including Product Availability Alerts, Delivers, and newsletters); Recommendations (including Recommended for You and Improve Your Recommendations); shopping lists and gift registries (including Wish Lists and Registries); Seller accounts; and Your Profile (including your product Reviews, Recommendations, Reminders, personal profile, and Wish List).

On both Online Traditions-owned and operated sites and unaffiliated sites, Online Traditions displays interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Online Traditions content, ads, tools or services. Click here for more information about the types of information that we gather. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (a coalition of marketing, online advertising, and consumer advocacy organizations). Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, “cookies”). Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. This allows us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful not to show you the same ones repeatedly. We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads. We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, users in the Pacific Northwest who bought or browsed for classical music). Also, some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising. Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Notice or this Interest-Based Ads page. Please contact them directly for more information about their privacy practices. You can also generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.